RIB CX Software Basics: Streamlining Collaboration in Construction

Staying on time and on budget – these constant pressures in construction dictate the need to maximize efficiency and minimize risk on projects. Working in a complex environment with multiple stakeholders in different locations, suppliers each with their own bidding processes, procurement issues to handle, safety and governance regulations to comply with, invites risk amid a huge amount of administration and information silos.

All told, those challenges can erode confidence and raise questions in the mind: Do I have all the information to make the right decisions? Am I getting timely feedback and input from the parties involved? Are these the latest figures?

With these challenges in mind, RIB CX – previously known as iTWOcx and Project Centre – combines multiple capabilities on a single digital platform: efficient communication + real-time visibility + data automation and insights. It provides one source of truth for all stakeholders, supporting all processes across the project lifecycle in an end-to-end solution.

Read on – we’re about to explain how CX software can work for you.

What is RIB CX?

RIB CX is a comprehensive construction project management platform designed to streamline communication, manage project documentation, and maintain quality across all phases of construction.

It’s a modular platform with a flexible set of building blocks, powered by an automation engine. There are modules for correspondence, document control, tenders, contracts administration, quality control, and defect management.

Users can select precisely the functionalities they need at various stages of the project lifecycle – from keeping teams connected to reducing risk to delivering projects more efficiently (and everything in between).

CX software centralizes project data, enabling real-time insights in easy-to-use interfaces. Its smart, forum-based technology replaces fragmented communication. Any changes made to forms, workflows, and dashboards are automatically applied system-wide, which ensures consistency and saves time. The tool enables customization and scalability for more flexibility and control over workflows.

Automation means more meaningful, real-time reporting that empowers users to make better, timelier decisions.

From its earlier days as iTWOcx and Project Centre, it has been the go-to tool for leading construction teams that understand the advantages of visibility and control in solving real-world problems and driving project success – all the way from planning and design to delivery and handover.

What are the Key Features of CX Software?

1. Centralized collaboration in one cloud-based platform connecting all stakeholders – displaying the same data to everyone for faster decision-making.
2. Built for each stage of the project lifecycle – from planning to delivery to handover with smart modules for correspondence, document control, tenders, contract administration, quality control, commissioning and defect management.
3. Visibility across the board to track progress approvals and documentation with real-time insights into performance, documentation, status and compliance.
4. Configurable workflows to enable customized forms, processes, permission controls, and reportable fields.
5. Built-in audit trails and compliance tracking with forms, files and decisions digitally and automatically logged to prove compliance and simplify handover.
6. Smarter document control with a structured publication space for secure version control and access to everything at anytime and anywhere.
7. Seamless quality and defect management to track inspections, ITPs and non-conformances in one place – log, assign, resolve defects, and close out faster.
8. Easy tender and contract management to run tenders, manage variations, and track contract performance with full transparency.
9. Mobile-ready to accommodate field teams who are not tied to their desks to access drawings, submit forms and complete inspections directly.
10. Trusted and secure, locally supported with Enterprise-level security and role-based user permissions access to protect data and support teams.

Given its flexible, modular design, RIB CX pricing varies based on the scope and scale of your business needs. As no two projects or teams are the same, we would adapt our pricing model to your unique needs. If RIB CX feels like the right solution for your business, we invite you to complete this RIB CX pricing form so that one of our product specialists can discuss with you how CX software can be configured to match exactly how your team works and the RIB CX pricing options available to you.

How does RIB CX Solve your Problems?

Built for project managers, document controllers, quality managers and commercial managers, CX digitizes construction communication and workflows across the full project lifecycle. It keeps every stakeholder aligned with transparent, real-time access to project data and decisions.

Here’s how project teams in construction and infrastructure use CX software to remain compliant, connected, and in control:

CX for Project Managers

Construction Project Managers use CX’s cloud-based platform to centralize communication – to facilitate task coordination, track progress in real time, and mitigate risks effectively.

As you coordinate with contractors, subcontractors, clients, and vendors to manage timelines, keep projects on schedule and on budget, and meet quality standards, timely communication sharing is key. You want to be ready to manage and even pre-empt risk to quickly handle unexpected issues on-site. Sadly, generic project management tools and spreadsheets often fall short of managing the complexities of modern construction projects.

CX software is purpose-built to simplify collaboration in construction. Its centralized communication and mobile capabilities make it easy for everyone involved to stay engaged from anywhere, accessing the system on the go. Responses, activities and attachments are captured on the platform in real time, securing all project-related conversations, updates and documents in one place, and putting everyone on the same page. It reduces the risk of miscommunication, rework, and on-site delays.

Real-time dashboards and cross-project search functionality provide up-to-the-minute insights into every aspect of a project, from task completion to completion. This offers great visibility into project progress, which enables you respond quickly to potential issues before they escalate. CX connects the dots between your data, BIM correspondence, and BI reporting to enable quicker and better decision-making.

The struggle with document control and tracking revisions is real – information can become outdated, creating errors. If your teams are not working with the latest information available, it can snowball into bigger problems down the line. CX’s automated review workflows based on governance models, design tracking, submittal management, and drill-down reporting will keep your most up-to-date plans, specs and documentation front of mind.

You never have to worry about data security either! CX provides robust data security features with project-wide and role-based access controls, so that sensitive project information stays protected – something that generic tools don’t focus on.

As a bonus, you can leverage CX’s customized project templates to maintain consistency across multiple projects – as it standardizes your workflows, it also reduces inefficiencies and enables more effective collaboration among stakeholders.

CX for Quality Managers

Construction Quality Managers use CX’s centralized quality control system to manage digital ITPs, inspections and test plans, and non-conformances – it supports compliance maintenance and defect-free project delivery.

The work of developing, implementing and monitoring quality assurance policies, performing inspections, managing audits, identifying potential on-site risks involves so much manual input, there are bound to be version control issues and errors, data going missing. That leads to rework, which delays your projects.

Still using spreadsheets to record information and email it? CX’s digital platform will serve your purposes far better and reduce manual input. Centralizing communications consolidates quality data and streamlines reporting, so you can detect and prevent defects before they escalate. Resolving problems early on will save your project time and money over time.

CX software is compatible with running large projects, nimbly addressing the difficulty in managing multiple quality segments via Work Lots and Sub Lots. It organizes your project into logical segments and tracks quality requirements by segment. This feature also supports tracking non-conformances and defects.

Limited visibility into site progress impacts quality. CX’s dashboard provides real-time, visual data with graphs and action widgets that highlight items that need attention. It features custom reporting tools and saved search reports to suit any process, giving you the visibility you need to take mitigating action earlier. Add the mobile app feature into the mix and you can efficiently capture defects on the job site, assign them to the relevant trades, and then complete inspections.

A common problem faced by Quality Managers is miscommunication with subcontractors – CX eliminates this risk with forum style comms and a metadata library to capture key information. Teams have access to a single, live source of truth that everyone can consult for updates and comment on threads.

CX streamlines all collaborative tasks in one place. Access to documentation is easier. Automated updates display accurate, real-time data. It’s easy to share and access via the mobile app, ensuring nothing falls through the cracks.

The platform features a central library of custom test plans and ITPs, which, together with approval workflows for ITPs, support safety and quality regulations compliance efforts. With complete transparency throughout the project lifecycle, CX ensures the timely flow of reliable communication across your teams.

CX for Contract Managers

Construction Contract Managers use CX software to streamline tendering and contract management – it helps to track cost, control budgets, and minimize financial risks.

Maintaining consistent contract compliance is all about risk management right through the project. CX features a centralized document storage facility where important data and the latest figures are locked in, with defined access rules to give you the control you need as Contract Manager.

It offers clear oversight of all contract changes and letters of acceptance, issuance and approval of commercial records, contractor and subcontractor performance tracking, and dispute resolution. The necessary parties get easy access to the most current documentation and contract versions. With CX’s central data repository, you can track contract compliance, deadlines, and obligations, as well as budget and performance. It will highlight potential risks and issues, so you can tackle issues before they escalate.

Still manually managing contract variation and financial tracking? Securing this information is imperative – you can’t skimp on data protection or take risks with access to sensitive information. CX software is secure and flexible, providing full transparency and automating tasks to simplify complex processes. Automation not only alleviates your burden of manual admin but also reduces the risk of errors.

Use CX’s Contracts Admin and Correspondence modules in the Publication Space to maintain those records correctly – and share the same data in its latest version with everyone that needs it. You can also use this module to manage your budgets, claims and payments seamlessly and transparently.

CX has traceability features, which can provide a detailed history and audit trail to help you expedite dispute resolution, even where it involves multiple parties. Simply filter the information you want to focus on and export the relevant records.

CX for Procurement Managers

Construction Procurement Managers use CX software to manage transparent, cost-effective procurement – it protects budgets and keeps projects running smoothly.

Complex construction projects are vulnerable to cost overruns and supply delays. How do you ensure compliance with contracts and procurement policies from start to finish, so that procurement stays within budget and materials are delivered on time? You need eyes on all the moving parts. CX’s robust, purpose-built project management system gives you that control over supplier relationships, procurement processes and cost tracking. You can just get on with the job of mitigating risk and ensuring everything happens on time, on budget.

Knowing which supplier bid is the right choice for your project can be time-consuming and laborious, especially when you have multiple competing bids to compare, based on different processes with information all over the place. CX’s centralized bidder database puts all this information in one place, so it’s much easier to evaluate, compare, and select the best bids – in a fraction of the time.

CX features a robust tendering module that can customize the bidding process and enable you to create, update tender packages, and issue addenda easily – and streamline the entire bid management process.

When you engage with suppliers across various projects, communications inconsistencies are always a risk. Centralizing supplier communication will fix that. By centralizing supplier bidder data in CX, all your procurement details, agreements, and updates are easy to access. Eliminate miscommunications and improve your supplier relationships in one fell swoop!

Feel like financial control is slipping through your fingers because you lack visibility on what’s being procured, spent, and forecast for future needs? Then CX’s real-time, dashboards and reports will help – with visual tracking of tender progress and bidder response status. The Contracts Admin feature provides easy access to documents needed for tenders. CX software puts you in control every step of the way by tracking all spending data and budget adherence and fully displaying all procurement forecasts.

Keeping track of all procurement activities on a project is something of a juggling act. CX allows you to easily record all procurement activities and safely store the information in one place. Its Complete Package Tracking History feature is supported by a governance and probity compliance feature, and threaded communication forums, to provide clear audit trails – a more efficient, transparent way to track procurement history and compliance.

Conclusion

Whichever of your workflow areas are proving lacklustre, the RIB CX modular platform tool is automation-powered to inject efficiency into multiple processes.

In a nutshell, you can keep your projects connected, compliant, and transparent with one secure platform for collaboration, workflows, and real-time visibility from start to finish. It’s a mouthful, but that’s because CX software is basically your end-to-end project management efficiency superpower.

It gives you better control over processes, communications, and collaborative tasks. The result is more efficient compliance, quality, and procurement management. In the real world, that means less miscommunication, error, and costly rework, and fewer project delays – and more building with confidence.

If you want the CX superpower for yourself, get your free demo today!

Get My Free RIB CX Demo Now